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, CMSwire City enlists SMS chatbots for service delivery, GCN Reverse-engineering the universal translator, Tech Crunch Nordstrom launches chatbot for holiday shopping, Fierce Retail Consumers expect ever more options for customer service, Hotel Marketing Using Bots to Bring Holiday Joy, Smart Customer Service For marketers, the widening range of services complicates the equation, e Marketer Survey finds half of consumers would prefer to conduct all customer service via messaging, Venture Beat 44% of US consumers want chatbots over humans for customer relations, Business Insider Study: Chatbots rule customer service efforts, Chain Store Age Service Defines the Brand —& Half of Consumers Are Ready to Leave Brands They Do Business With, Bulldog Reporter 5 things that need to be fixed in travel now, USA Today Are Your Contact Centre Agents Ready For Christmas?, Contact Centres Aspect Software wins Ventana innovation award, IT Online Avoid the Phone Slam with a Finely Tuned IVR, Speech Technology Magazine Twitter’s Chatbot Introduction Will Help To Establish It As The Perfect Platform For Customer Service, Call Centre Helper Motivating Contact Centre Staff Keep Your Staff Performing, Contact Centres Data Breaches One Thing Lack Of Communication Is Another, Contact Centres Aspect Software named Ventana Research Technology Innovation Award winner for customer excellence, IT Web Twitter Chatbot Introduction Perfect Platform For Customer Service, Contact Centres Times They Are A-Changin'" for Contact Centers, No Jitter Is Your Contact Centre Future Ready?Small Business Advisor 18 Sept 2014 Leading (and Surviving) a Company Rebranding Effort, Entrepreneur 16 Sept 2014 Aspect Software Announces 'Aspect Hosted', Call Center Services 09 Sept 2014 Aspect Unveils Cloud-Based Contact Center, Unified IP and WFO Solution, Smart Customer Service 09 Sept 2014 Aspect Software Fills the Skies, No Jitter 05 Sept 2014 Proactive Customer Service Will Also Make Your Employees Happier, Forbes 02 Sept 2014 The Cloud Contact Center - Are You Truly Ready to Migrate?, Cloud Call Center 02 Sept 2014 Aspect Software Announces Unified IP 7.1; Cloud Call Center Aspect Revamps Cloud-Optimized Unified IP Customer Contact Solution, SMART Customer Service Help yourself: how banks are leading the way in mobile self-service, Information Age Technology in 10: Moving Your Contact Center to the Cloud, ICMI Aspect Workforce Management 8.0 replaces NICE solutions at Dialog Direct, Infotech Lead Aspect Software Recognized as a Star Performer, Customer Zone 360 The CEO Show, The Entrpereneur CEO Show 29 July 2014 Winning Brands, and What We Learned, Business2Community 24 July 2014 The Internet of Things Demands That Customer Service Catch Up, Entrepreneur 16 July 2014 Aspect Software Announces Theater Winners of 2014 Partner of the Year Award, TMCNet 16 July 2014 Aspect Software Names Partners of the Year, Channel Partners Online 26 June 2014 Mayday!, IT Online 28 Sept 2016 50 Facts about Online Consumer Behavior Not to Ignore, Business2Community 25 Sept 2016 Aspect Provides Customer Engagement Center in the Cloud, Ventana Research 22 Sept 2016 Psyched About Automated Interaction?Make Sure You Think Outside the Bot, Customer Think 21 Sept 2016 An Introduction to…Read what others are saying about Aspect: 23 March 2018, Aspect Software Appoints Krishna Arani as SVP Asia-Pacific Sales, Contact Center World 19 March 2018, IT's Most Wanted: 16 Indispensable Traits of IT Pros, CIO 15 March 2018, Putting Your Chatbots to Work, Earley Sciences 10 March 2018, Contact Center Solutions Week in Review, Contact Center Info 7 March 2018, Aspect Launches AI Assistant Suite, Smart Customer Service 3 March 2018, Are you so good your customers would pay double?, The Small Business Expert 13 February 2018, Consumers Don't Have Time For Poor Customer Service, e Marketer 9 February 2018, Customers Are Willing to Pay a Lot More for a Better Customer Service Experience, Customer Think 8 February 2018, How Grocery Giant Lidl's Chatbot, Margot, Consistently Offers Great Wine Recommendations to Thousands, Opus Research 5 February 2018, Your IVR Doesn't Have to Suck, No Jitter 3 February 2018, Contact Center Solutions Week in Review: Aspect, Contact Center Solutions 1 February 2018, Here's What's Wrong With Most Customer Service Training (And How to Fix it), Forbes 28 January 2018, Would You Rather Clean a Toilet or Contact Customer Service, Forbes 25 January 2018, Many Brand Marketers Plan to Try Conversational Commerce, e Marketer 24 January 2018, Consumers are abandoning traditional customer service channels, Business Insider 23 January 2018, Here's How Customer Service Can Drive Retail Churn, Business Insider 23 January 2018, Does Your Company Need a Chatbot?
Aspect Tries 'Text Like a Pirate Day', Media Post 18 Sept 2015 Aspect Software Talks DIY At Customer Contact Expo, Contact Centres 15 Sept 2015 Aspect Enhances Zipwire Cloud Contact Center Solution, Destination CRM 01 Sept 2015 When Customer Experience Is The Ticket, Destination CRM A Digital Revolution: What the Io T Means for the Future of Health Care, Io T Journal Please Continue to Hold... or Text, Facebook Us, Ad Age Aspect Software acquires Lingua Sys, IT-Online Lingua Sys’ tech tools acquired by cloud service company Aspect Software, South Florida Business Journal Aspect Software Acquires Lingua Sys, Destination CRM 29 July 2015 Customer Service Delayed in Hospitality and Travel Sectors, Hospitality Technology 23 July 2015 How messaging impacts customer communications, Venture Beat 15 July 2015 Why I Should Share My Digital Identities With My Vendors, Media Post 08 July 2015 How Hospitality Professionals Can Help Customers Help Themselves and Why It’s Important to Do So Now, Hotel Online 16 June 2015 Rotten Customer Service?
5 Things Marketers Can Learn From Consumers, Entrepreneur WFO tools focus on analytics and quality for contact centers and back offices, Software Magazine Are Millennials building a self-service nation?
, Retailwire Millennials Want It Now, And They Want It Right, Media Post 12 ways to improve the customer experience for online shoppers, CIO The Millennial Generation is Defining the Web Experience, CMSwire Why millennials want self-serve customer service options, The Business Journals New Study Shares Secret to Winning and Keeping Millennial Customers, Inc.
e Marketer "Almost 1/3 of Consumers Would Rather Eat a Piece of Last year’s Fruitcake...", Frank Eliason Linked In 23 December 2015 Cloud facilitating adoption of “Self-Service” economy, VARINDIA HTML5 or Native?
The One Question You Need to Answer to Decide, Business2Community Consumers’ Low Customer Service Expectations Could Mean Retailers Will Be Decorated with Disappointment This Holiday Season, Bulldog Reporter Black Friday Could Make Or Break The Contact Centre, Contact Centres Infographic: Forrester Study Reveals What Customers REALLY Want from Self-Service Customer Think Could messaging apps and consumer preference for text mean the end of customer service as we know it?